Everything you need to know before your dog’s visit.

Create an online account, add your dog’s information, and upload current vaccination records. Once your profile is reviewed, you can request daycare, boarding, grooming, training, and other services.

An Initial Assessment is completed on-site by one of our trained dog handlers before a new dog joins our Dog Park. Our team will discuss your dog’s history and health, then observe how your dog responds away from their parent and around other dogs.

This helps us determine whether City Paws is the right fit for your dog in an open play environment. The process takes about 4 hours.

Yes. For the safety of all dogs in our care, each dog must have current Rabies, DHPP/Distemper, and Bordetella vaccination records.

You can upload records to your online profile or email them to info@citypawspetclub.com.

We ask that all males over the age of one be neutered. Females must be spayed by their first heat to participate in daycare or group play.

Lobby hours are Monday–Friday from 7:00 AM–7:00 PM and Saturday–Sunday from 10:00 AM–5:00 PM.

Our staff is still present and caring for pets after lobby hours.

For a smooth transition and calm evening, we ask that boarding drop-offs happen by 6:00 PM on weekdays and 4:00 PM on weekends.

Late arrivals can be accommodated, but a $25 late drop-off fee may apply.

Checkout is at 1:00 PM. Late checkout is available for $29. We kindly ask that all dogs are picked up by close of business.

Overnight lodging reservations require a 50% boarding deposit. The deposit is fully refundable if canceled 14 days or more before the start of the reservation.

Cancellations inside the 14-day window forfeit the deposit. Holiday reservation deposits are non-refundable.

You may bring food, one or two toys, leash, collar, and other personal items. Please keep in mind dogs may chew or mark items differently while away from home, and City Paws is not responsible for damage to personal belongings.

Please provide your dog’s regular food to keep their stay consistent and comfortable. Meals should be pre-portioned into individual containers or bags, clearly labeled with your dog’s name and feeding instructions.

If food is brought in a single bulk bag, our team can portion it as an add-on service. If food is not provided, house food is available for $5 per day.

We gladly administer oral medications at no additional charge. If your dog has more extensive medical needs, they may need to participate in our Special Care Program for an additional $20 per day.

Yes. We offer pup webcams so you can watch your dog play from a computer or mobile phone. If your dog is lodging in one of our luxury suites, you will also have access to that webcam.

Older dogs may need a quieter pace, gentle handling, modified playtime, rest breaks, and frequent wellness checks. Day Stays can also be a good option for senior dogs who benefit from a calmer, lower-stress environment.

Special Care is designed for pets needing extra medical attention, certain breeds that cannot be admitted to regular kennel programs, intact males, and in-heat females. Special Care is an additional $20 per day and includes one-on-one attention, playtime, and potty breaks.

We take every precaution to keep pets safe, but dogs are animals and accidents can happen. If something occurs, you will be notified immediately and your pet will be taken to the nearest emergency vet unless you specify otherwise.

We offer a 10% discount for past and present military members. Dogs from the same family sharing the same room qualify for a 10% discount on the second dog.