Service Policies

  • No Show Policy – To ensure the best level of service for pet parents and their dogs, we ask that all cancelations be receive 48 hours prior to the day of your reservation.  If we do not receive a cancellation notice, you will forfeit that day on a package or membership.  If you don’t have a package or membership, you will be charged our daily rate for that day.  This will also help us to accept other clients on our waitlist who would like to come.  You may cancel your reservation by email, phone (612-324-PAWS), or by logging on to our online reservation portal.  With us nearing capacity, please remember that our members take priority in our preschool.  If you are not on the schedule with a prior appointment, we may not be able to take your dog in that day.  Please also ensure that you have a ‘confirmed’ appointment prior to dropping off.

 

  • Daily Updates & Photos – We actively post highlights, photos, and stories on our Instagram, where you can see your dog in action—along with their friends—throughout the day. Be sure to follow us to stay connected.  For pet parents who would like more detailed updates, individual report cards are available as an optional add-on to daycare (preschool) or lodging stays.

 

  • Packed Food – If your pup eats lunch or dinner with us, please pack food in a Ziploc bags labeled with your dogs name, indicating whether the food is for lunch or dinner.  Please refrain from bringing food in Tupperware, glass or other containers, as with the growth of our facility, Ziploc bags work best for the safety of the dogs and staff.

 

  • Drop Off/Pick Up – In an effort to streamline preschool drop-off and pickup, we ask that you take your dog’s leash and collar with you.  When dropping off your dog(s), please help assist our staff by having all clothing, boots, and harnesses removed from your dog(s) .  This will make drop off & pick-up time more efficient so we can service you all in a timely manner.

 

  • Lodging Drop-off and Early Pick-up Policy  – We understand something things change and that’s life.  If you fail to drop off your dog on the requested day of boarding without prior notification, you will be charged for those reserved day(s).  Because of high demand, if you fail to drop your dog off on scheduled/reserved day on a holiday week or weekend, pet parent will be charged for the reservation regardless of prior notification.  If pet parent decides to pick up pet early, pet parent must pay for the scheduled reservation in full.  

 

  • Curbside Drop-off/Pick-up Procedure – We offer convenient curbside drop-off and pick-up for clients who may need additional assistance. When you arrive, simply give us a call at 612-324-7297 and provide your vehicle’s make, model, and color. A staff member will come out to meet you. Please note that it may take a few minutes for our team to get to your vehicle depending on current activity levels, and this service can be especially helpful during winter months when weather conditions make coming inside more difficult.

 

  • Membership Cancellations – All cancellations must be communicated via email.  Once the notice has been received, the membership will cancel after the following billing cycle.

 

**Please check back here regularly for updates to our service policies.

Questions?  Contact us